EV Charger App Not Connecting
The charger's smartphone app cannot connect to the unit, preventing remote control or scheduling.
What Is Causing This?
- 1Charger lost WiFi connection
- 2App or charger firmware out of date
- 3Router settings blocking the charger's connection
How Urgent Is This?
This is a cosmetic issue. It is not causing damage and can be addressed in your own time.
What Needs to Be Done
An EV charger installer will check the WiFi connection, re-pair the charger with the app, update firmware, and ensure the router settings allow the charger to connect.
How Much Will It Cost?
National average estimate
Labour: £417 – £1,367 | Materials: £567 – £2,367
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Prices are estimates based on typical UK rates. Actual costs depend on the specific issue, accessibility, and your location. All quotes from tradespeople on Tradesfolk are completely free.
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Ask a QuestionHow to Prevent This
Keep the charger and app updated. Ensure your WiFi reaches the charger location. Note the charger serial number for app pairing.
Related Problems
Other EV Charger Installer Problems
The EV charger does not start a charging session, shows an error, or the car does not recognise it.
The home electrics trip whenever the EV charger starts or during a charging session.
The car is charging much slower than expected, taking many hours longer than the charger's rated speed.
The EV charger unit displaying a red or amber error light, with charging not starting.